mySMTP Terms and Conditions
Last updated: 1. September 2026
Effective from: 1. September 2026
- Scope and acceptance
1.1 These Terms and Conditions apply to services (“Services”) provided by SMTP.dk ApS, trading as mySMTP (“Provider”), through mySMTP.com and related platforms.
1.2 Customers may be businesses, organisations or individuals (“Customer”). Anyone creating an account on behalf of a business or organisation confirms that they have the necessary authority to do so.
1.3 By ordering or using the Services, the Customer accepts these Terms and Conditions.
1.4 The Customer must comply with applicable laws and regulations, including data protection, privacy, electronic communications and marketing laws.
1.5 If the Customer is a consumer, mandatory Danish and European consumer protection laws take precedence over these Terms.
- Changes to prices and terms
2.1 The Provider may change prices or terms due to changes in operating or supplier costs, inflation, product changes, legislation, regulatory requirements, security considerations or other reasonable business circumstances.
2.2 Price increases and other material changes will be notified by email to the registered account owner at least 30 days before they take effect. The notice will describe the change and its effective date.
2.3 The Customer may terminate the affected Service before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the change, unless otherwise provided by mandatory law.
2.4 Changes benefiting the Customer, and changes required for legal, regulatory, security or abuse-prevention reasons, may take effect immediately or with shorter notice where necessary.
2.5 The Customer is responsible for keeping the account owner’s email address accurate and up to date.
- Subscription, renewal and termination
3.1 The agreement begins when the Customer’s order is accepted or when the Customer starts using the Service.
3.2 Subscriptions are paid in advance and automatically renew for the selected subscription period until terminated.
3.3 The Customer may terminate a subscription by contacting
3.4 Termination takes effect at the end of the current paid subscription period unless otherwise agreed.
3.5 Payments already made and unused email credits are non-refundable unless otherwise agreed or required by mandatory law.
3.6 The Provider may terminate the agreement by giving at least 30 days’ notice. In cases of material breach, non-payment, abuse or security risks, the Provider may suspend the Service or terminate the agreement without notice.
3.7 When the agreement ends, the Customer’s access to the Service will be closed. Data will be deleted in accordance with the Provider’s applicable retention periods and legal obligations.
- Consumer right of withdrawal
4.1 Consumers have a 14-day right of withdrawal from the date the agreement is concluded, subject to applicable consumer law.
4.2 If the consumer expressly requests that delivery begins before the withdrawal period expires, the Provider may charge for the part of the Service already supplied.
4.3 The right of withdrawal may expire once the Service has been fully supplied, provided that the consumer expressly requested early delivery and acknowledged the loss of the right of withdrawal upon full performance.
4.4 Notice of withdrawal must be sent to
- Acceptable use
5.1 The Customer may only use the Service for lawful and legitimate purposes and in accordance with applicable laws and responsible email practices.
5.2 The Customer is responsible for ensuring that sending emails and processing personal data have a valid legal basis. Where consent is required, the Customer must be able to document that consent.
5.3 The Customer must respect unsubscribe requests, objections, suppression lists and requests not to receive further emails.
5.4 The Customer may not use purchased, rented, shared, automatically generated or scraped recipient lists unless the Customer can demonstrate a valid legal basis for contacting each recipient.
5.5 The Service must not be used to send or facilitate:
- Spam or other unsolicited bulk communications
- Phishing, fraud or misleading communications
- Malware, ransomware or harmful links
- Forged sender information or impersonation
- False invoices, offers or receipts
- Illegal, threatening, hateful or discriminatory content
- Content, products or activities that the Provider has stated are not accepted
- Communications or activities that could damage the Provider’s systems, IP addresses, domains or reputation
5.6 The Customer may not attempt to bypass security controls, sending limits or usage restrictions.
5.7 The Provider may establish reasonable limits for sending volume, recipients, bounce rates, spam complaints and similar activity to protect the stability and reputation of the Service.
- Account security
6.1 The Customer is responsible for all activity performed through the Customer’s account and login credentials.
6.2 Login credentials must not be shared with unauthorised persons. The Customer must use secure passwords and any available security features.
6.3 The Customer must immediately notify the Provider at
6.4 The Customer is responsible for use of the Service by employees, contractors or other persons to whom the Customer has provided access.
6.5 Reselling or sharing the Service with third parties requires the Provider’s prior written approval.
- Suspension and material breach
7.1 The Provider may suspend the Service without notice where there is suspected:
- Spam, phishing, fraud or illegal activity
- Compromised login credentials or a security breach
- Non-payment
- Material or repeated breach of these Terms
- Activity that may harm the Provider’s infrastructure, IP addresses, domains or reputation
- Activity that may result in blocking by internet or email service providers
7.2 During an investigation, the Provider may limit sending volume, block specific sender domains or recipients, or temporarily restrict access to the Service.
7.3 Where a breach can be remedied without creating a material risk, the Provider may give the Customer a reasonable period in which to correct it.
7.4 In cases of material or repeated breach, the Provider may terminate the agreement without notice. Payments already made will not be refunded unless required by mandatory law.
- Technical conditions and email delivery
8.1 The Customer is responsible for its own technical configuration, including DNS, SPF, DKIM, DMARC, sender domains, recipient lists and integration with the Service.
8.2 The Provider aims to maintain a stable and secure Service but does not guarantee uninterrupted or error-free operation. Temporary service interruptions and scheduled maintenance may occur.
8.3 The Provider does not guarantee that an email will be accepted, delivered or placed in the recipient’s inbox.
8.4 Email delivery and placement may be affected by the Customer’s content, recipient lists, domain configuration and reputation, as well as the filters, systems and decisions of receiving email providers.
8.5 A positive SMTP response or confirmation that an email has been accepted by a receiving mail server does not guarantee final delivery or inbox placement.
8.6 The Customer is responsible for retaining its own copies and backups of relevant data and email content.
- Payment
9.1 Applicable prices, payment periods, included usage and usage limits are stated in the Customer’s order, quotation or on the relevant product page.
9.2 It will be stated at the time of purchase whether prices include or exclude VAT or other applicable taxes.
9.3 Subscriptions and email credits are paid in advance. Unused credits do not carry over to a new period unless expressly stated for the selected product.
9.4 Additional usage, special support and continued reservation of dedicated resources may be invoiced according to the applicable price list or a separate agreement.
9.5 In the event of late or failed payment, the Provider may suspend the Service and charge interest and fees in accordance with applicable law.
9.6 The Customer is responsible for keeping billing information, payment details and contact information accurate and up to date.
- Support
10.1 The support included with the Service is described in the Customer’s subscription, order or quotation.
10.2 Special configuration, consultancy or support beyond what is included may be invoiced according to the applicable price list or a separate agreement.
10.3 The Provider may provide guidance concerning DNS, authentication and delivery. However, the Customer remains responsible for its own systems, domains, integrations, content and recipient data.
- Personal data and logging
11.1 The Customer is the data controller for personal data processed and transmitted through its use of the Service.
11.2 Where the Provider processes personal data on behalf of the Customer, the Provider’s Data Processing Agreement applies.
11.3 The Provider’s processing of information relating to the Customer is also described in the applicable Privacy Policy.
11.4 The Provider may record technical information and metadata necessary for service delivery, troubleshooting, billing, security, documentation and abuse prevention.
11.5 Information will be deleted or anonymised in accordance with applicable law, the Data Processing Agreement and the Provider’s retention periods.
- Liability
12.1 The Customer is responsible for its use of the Service and for third-party claims resulting from the Customer’s illegal or unauthorised use.
12.2 To the extent permitted by law, the Provider is not liable for indirect or consequential losses, loss of profit, loss of data, business interruption, loss of reputation or circumstances beyond the Provider’s reasonable control.
12.3 The Provider’s total liability is limited to the amount paid by the Customer for the affected Service during the preceding 12 months.
12.4 These limitations do not apply in cases of wilful misconduct or gross negligence, or where liability cannot legally be limited.
12.5 If the Customer is a consumer, the limitations of liability apply only to the extent permitted by mandatory law.
- Force majeure
13.1 The Provider is not liable for delayed or failed performance caused by circumstances beyond the Provider’s reasonable control.
13.2 Such circumstances may include internet or power outages, cyberattacks, government actions, labour disputes, natural disasters, war, epidemics and failures affecting data centres, networks, cloud providers or other suppliers.
- Communications
14.1 The Customer accepts that the Provider may send necessary service messages, invoices, operational notices, security messages and notices of changes to prices or terms to the registered email address.
14.2 These messages form part of the contractual relationship and are not considered marketing.
14.3 Marketing communications will only be sent in accordance with applicable law and any required consent.
- Assignment
15.1 The Customer may not assign the agreement or Service to a third party without the Provider’s prior written approval.
15.2 The Provider may assign the agreement as part of a restructuring, merger, sale of the business or transfer of the relevant business activity, provided that the Customer’s rights are not materially reduced.
- Governing law, complaints and jurisdiction
16.1 The agreement is governed by Danish law.
16.2 The parties must first attempt to resolve any disagreement amicably.
16.3 Disputes between the Provider and business customers will be subject to the jurisdiction of the Copenhagen City Court.
16.4 If the Customer is a consumer, applicable mandatory rules concerning jurisdiction and consumer complaint procedures will apply.
- Contact details
mySMTP ApS
Refshalevej 163 A
1432 København K
CVR-nr.: 29849439
Denmark
Email:
Website: www.mysmtp.com